Integra’s innovative online claims portal provides major benefits for policyholders allowing them to feel more empowered and involved in the handling of their claim.
Links to the portal are available on the claims page or a unique url can be sent via email or text following a call to our claims team. If the link is sent by email this opens up the ability to complete the details on multiple devices by joint policyholders.
After clicking a link to enter the secure portal the policyholder can upload details to support their claim including photo images or videos as part of a simple seven step process. All uploaded information is automatically saved meaning that the process doesn’t need to be completed in one session and the policyholder can add details in their own time before final submission of their claim.
As part of Integra’s commitment to reach service excellence, handlers review the quality of information provided and verify the data to make an informed decision on policy liability.
Policyholders are updated at every stage and are kept informed about next steps, which results in fewer queries being raised and greater satisfaction.
Policyholders can register their claim by:
Policyholders may access the link within the claims area of this website.Online portal
9am - 5pm Monday to Friday excluding bank holidays
Please note claims cannot be registered outside these hours of business.
In the event of major fire or flood occurring outside office hours please advise policyholders they may call 0800 9154 780 where immediate guidance can be provided. Please note that claims cannot be registered by this service.