Claims process

If your clients which to make a claim on their home insurance policy, it must be reported to us as soon as reasonably possible.

Our online claims portal

Integra’s innovative online claims portal provides major benefits for policyholders allowing them to feel more empowered and involved in the handling of their claim.

Links to the portal are available on the claims page or a unique url can be sent via email or text following a call to our claims team. If the link is sent by email this opens up the ability to complete the details on multiple devices by joint policyholders.

After clicking a link to enter the secure portal the policyholder can upload details to support their claim including photo images or videos as part of a simple seven step process. All uploaded information is automatically saved meaning that the process doesn’t need to be completed in one session and the policyholder can add details in their own time before final submission of their claim.

As part of Integra’s commitment to reach service excellence, handlers review the quality of information provided and verify the data to make an informed decision on policy liability.

Policyholders are updated at every stage and are kept informed about next steps, which results in fewer queries being raised and greater satisfaction.

Registering a new claim

Policyholders can register their claim by:

Using our online portal

Policyholders may access the link within the claims area of this website.

Online portal

Completing a claim form

which should be sent to:

or: Claims department, Integra Insurance Solutions Ltd., Currer House, Currer Street, Bradford BD1 5BA

Download claim form

Phone

01274 700 810

9am - 5pm Monday to Friday excluding bank holidays

Please note claims cannot be registered outside these hours of business.

  • When calling to make a new claim, our experienced claim handlers will assess suitability for the online process and if the policyholder wishes to proceed down this route, a personalised link to a secure portal is immediately sent via text or email.
  • Otherwise the handler will take details and guide them through the claims process, advise what evidence is required or appoint a loss adjuster.

 

In the event of an emergency

In the event of major fire or flood occurring outside office hours please advise policyholders they may call 0800 9154 780 where immediate guidance can be provided. Please note that claims cannot be registered by this service.