There when it matters

We understand that making a claim may be stressful and we are committed to making the claims experience as straightforward and easy as possible for you.

Contact claims

01274 700 810

Open 9am - 5pm, Monday - Friday. Excluding bank holidays.

In case of emergency

Registering your claim

Please report your claim to Integra as soon as reasonably possible. To register your claim, you will need:

Your insurance policy number
Details of the loss or damage including dates, time and how it happened
The extent of the damage or items stolen
A crime reference number (if applicable)

Register online

You may register your claim at any time using our fast and efficient claims online portal.

You can upload details to support your claim including photo images or videos as part of a simple seven step process.

Register my claim

Register by phone

Speak to one of our experienced claims handlers who will guide you through the claims process.

Claims cannot be registered by phone outside office opening hours.

01274 700 810 9am - 5pm Monday to Friday

Register by email or post

Complete a claim form and send to:

Claims department, Integra Insurance Solutions Ltd, Currer House, Currer Street, Bradford BD1 5BA

Download claim form

Check your policy and schedule to see if you are covered and make yourself aware of any limits or exclusions that may apply. Your schedule will have been provided when you took out or renewed your policy.

Once a claim is reported to us we may appoint a loss adjuster or a specialist supplier to assist with your claim. If we appoint a specialist supplier or loss adjuster, they will contact you within 24 hours to progress your claim.

A claim excess may be deducted from any claim payment, details of any excess amount can be found in your schedule.

Not sure what kind of claim you need to make?

See claims guidance

In an emergency

If the loss or damage is extensive, contact the claims department on 01274 700 810 as soon as possible during office hours.

In the event of a major fire occurring outside office hours you may contact 0800 9154 780.

Take all reasonable steps to minimise further damage - if emergency temporary repairs are necessary to protect your property or prevent further damage, please proceed as soon as possible and submit the appropriate invoices. Please note these costs will only be paid if you have a valid claim.

If you have items stolen, suffered damage caused by thieves or vandals, you must notify the police within 48 hours and obtain a crime reference number.

Please do not dispose of any damaged property without prior referral to us, as it may be necessary for it to be inspected.

Policyholder helpline services offer assistance with different types of events and emergencies

Helplines