Please report your claim to Integra as soon as reasonably possible. To register your claim, you will need:
You may register your claim at any time using our fast and efficient claims online portal.
You can upload details to support your claim including photo images or videos as part of a simple seven step process.Register my claim
Speak to one of our experienced claims handlers who will guide you through the claims process.
Claims cannot be registered by phone outside office opening hours.
Check your policy and schedule to see if you are covered and make yourself aware of any limits or exclusions that may apply. Your schedule will have been provided when you took out or renewed your policy.
Once a claim is reported to us we may appoint a loss adjuster or a specialist supplier to assist with your claim. If we appoint a specialist supplier or loss adjuster, they will contact you within 24 hours to progress your claim.
A claim excess may be deducted from any claim payment, details of any excess amount can be found in your schedule.
If the loss or damage is extensive, contact the claims department on 01274 700 810 as soon as possible during office hours.
In the event of a major fire occurring outside office hours you may contact 0800 9154 780.
Take all reasonable steps to minimise further damage - if emergency temporary repairs are necessary to protect your property or prevent further damage, please proceed as soon as possible and submit the appropriate invoices. Please note these costs will only be paid if you have a valid claim.
If you have items stolen, suffered damage caused by thieves or vandals, you must notify the police within 48 hours and obtain a crime reference number.
Please do not dispose of any damaged property without prior referral to us, as it may be necessary for it to be inspected.
Policyholder helpline services offer assistance with different types of events and emergenciesHelplines