You may be able to take your complaint to the ombudsman. Any referral to the ombudsman must normally be made within six months of receipt of our final written response.
Calls to this number are free on mobile phones and landlines
Calls to this number cost no more than calls to 01 or 02 numbers
Enquiries and consumer helpline are open Monday to Friday 8am – 8pm and Saturday 9am to 1pm