Integra helplines

An additional benefit of taking out a policy with Integra is our after sales help and advice services. These provide customers with easy access to advice and guidance, over the phone, to deal with all kinds of events and emergencies occurring within the United Kingdom. These services are available to both you and your family free of charge during the period of insurance. We will not accept responsibility if the helpline services are unavailable for reasons outside our control.

Calls to helplines are free from UK landlines and mobile phones.

Please do not use these services to report an insurance claim or to chase the progress of an existing claim. Call Integra on 01274 700 810, our office is open 9:00am – 5:00pm Monday to Friday excluding bank holidays.

Helpline Services 0800 9154 780

The advice service is provided by DAS Law Limited and/or preferred law firm on behalf of DAS. DAS cannot accept responsibility if the helpline services are unavailable for reasons they cannot control.

To help maintain and improve standards of service all telephone calls are recorded, except those made to the counselling helpline which is a completely confidential service.

To help deal with your query speedily and efficiently, please have your policy number ready when calling.

The helpline provides assistance with the following

Confidential legal advice on any personal legal problem according to the laws of member countries of the European Union, the Isle of Man, the Channel Islands, Switzerland and Norway.

Advice about the law in England and Wales is available 24 hours a day, seven days a week. Legal advice for the other countries is available 9:00am-5:00pm, Monday to Friday, excluding public and bank holidays. If you call outside these times, you will be called back.

Confidential advice on personal tax matters.

Information is provided on general health issues and guidance on a wide variety of medical matters. Advice can be given on allergies, the side-effects of drugs and how to improve overall health. Information is available on all health services including hospital waiting lists.

Arrangements will be made for help or repairs needed if you have a domestic emergency in the home, such as a burst pipe, blocked drain, broken window or building damage.

If your pet is ill or injured, help will be given in finding a vet who can offer treatment.

Arrangements will be made to help you find a range of childcare options in your area if an unforeseen event occurs (such as illness or injury to you) and you need to make alternative childcare arrangements.

Arrangements will be made to help you find cleaning staff, au pairs and housekeepers if you need assistance to run your home in a crisis (such as illness or injury to you).

Counselling Helpline 0800 9154 781

You and members of your family will be provided with a confidential counselling service over the phone, if they are aged 18 or over (or aged between 16 and 18 and in full time employment) including, where appropriate, onward referral to relevant voluntary or professional services. You will pay any costs for using the services to which you are referred.

Glass Replacement Service 0800 9154 782

This service is provided by a specialist glass replacement company.

Broken glass is unsightly and inconvenient and in external doors and windows is a security risk. You will be provided with a quick and efficient replacement service for fixed internal and external glass at a time suitable to you. If the damage is covered under your policy, you will only have to pay the excess shown in your schedule. If the damage is not covered under your policy you may still use the service but you will have to pay these costs.

Please Note:

* These services can only be accessed during office hours 9:00am - 5:00pm Monday to Friday. Outside of these times, contact will be made with the service, on your behalf, the next working day and you will be called back.

† You will be responsible for paying the costs of the help provided. If a claim is accepted for theft, loss or damage arising from the emergency such costs will be paid for, subject to the policy terms and conditions.

‡ This helpline is open 24 hours a day, seven days a week.