Homeowners accidental damage to drains claim

Please click on the tabs below for help and guidance on how to make a homeowners accidental damage to drains claim.

If you are claiming for damage to your drains we can assist by introducing an approved firm of drainage specialists to help investigate the problem.

The drainage specialist will the attend site and clear the blockage and/or investigate the cause of the blockage if a repeat problem is suspected.

The cost of clearing a blocked drain is not covered by the policy unless the actual drain itself has been accidently damaged so please note that you will be responsible for all investigation costs unless an insurable defect is identified.

Our specialist supplier will guide you through the process and answer any questions you may have.

Before submitting your claim please check your policy and schedule to see if you are covered and make yourself aware of any limits or exclusions that may apply. A copy of your policy wording and schedule can be provided by your broker, alternatively call our claims department. Please note a claims excess will be deducted from any claim payment, your excess amount can be found on the schedule.

Please make sure you submit your claim as soon as possible.

You may have been provided with a telephone number to report a claim from your broker or intermediary. If this is the case you should use this in the first instance for claim notification.

Alternately, you can contact our claims department 01274 700 810 (9.00am – 5.00pm Monday to Friday).

In order for your claim to be considered a completed claim form will be required but we will register your notification in the first instance and provide guidance as to the next steps. We cannot respond to your claim until notification is received by Integra.


Alternatively, email: claims@integra-ins.co.uk or telephone 01274 700 810 to notify us and request a claim form. We are open 9.00am – 5.00pm Monday to Friday

You can also write to us at:
Integra Insurance Solutions Ltd.
Currer House
Currer Street
Bradford
BD1 5BA

Please complete your claim form and return it to the address above. Please include any estimates, accounts and supporting documents. If you prefer you can fax your claim form to 01274 700 811, or scan your documents and send by email to claims@integra-ins.co.uk. Please remember to sign your claim form.

Before sending any documents and the claim form to us please make a copy for your records.

Once notified, we will assess your claim and aim to respond to you within five working days. Your claim will be allocated a unique claim reference number which you should quote in any future correspondence with us.

We may need to contact you for more information or appoint a drainage specialist to investigate whether the claim is covered by the policy, to assess the appropriate repair method and to manage the claim on our behalf.

The cost of clearing a blocked drain is not covered by the policy unless the actual drain itself has been accidently damaged so please note that you will be responsible for all investigation costs unless an insurable defect is identified.

If our drainage specialist is appointed they will contact you within 24 hours to progress your claim.

Depending on the circumstances we will either make a cheque payment directly to you, a third party on your request or our drainage specialist if they have undertaken any repairs. Your policy excess, any voluntary and/or compulsory excess will be deducted from any claim payment.

When a claim payment is agreed we aim to make that payment within five working days.

What is an excess?

How do I pay the excess?

What is a drainage specialist?

Does a claim affect my no claims bonus?

How will losing my no claims bonus affect my insurance premiums?

How long will my new claim take?

Should I contact Integra or my broker?

What do I do if my premises can no longer be used due to the damage?

What do I do if I disagree with the settlement figure or claims decision?

drain damage

download claim form:

Download claim form

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