Homeowners fire claim

Please click on the tabs below for help and guidance on how to make a homeowners fire claim.

If you are claiming for damage as a result of a fire please contact your broker or our claims department on 01274 700 810 (Monday to Friday 9.00am-5.00pm) in order that a loss adjuster may be appointed to inspect the damage and help manage your claim.

If the damage to your home is extensive and you need assistance outside of business hours please call the home assistance number 0800 9154 780 to be directed to a loss adjuster on call who will be able to provide immediate guidance. The loss adjuster will also instruct their representative in your area to arrange to meet with you as soon as possible.

If emergency repairs are necessary to protect your property or to prevent further damage please proceed as soon as possible and submit the appropriate invoices. Please note, these costs will only be paid if you have a valid claim.

Before submitting your claim please check your policy and schedule to see if you are covered and make yourself aware of any limits or exclusions that may apply. A copy of your policy wording and schedule can be provided by your broker, alternatively call our claims department. Please note a claims excess will be deducted from any claim payment, your excess amount can be found on the schedule.

Please make sure you submit your claim as soon as possible.

You may have been provided with a telephone number to report a claim from your broker or intermediary. If this is the case you should use this in the first instance for claim notification.

Alternately, you can contact our claims department 01274 700 810 (9.00am – 5.00pm Monday to Friday).

In order for your claim to be considered a completed claim form will be required but we will register your notification in the first instance and provide guidance as to the next steps. We cannot respond to your claim until notification is received by Integra.

Alternatively, email: claims@integra-ins.co.uk or telephone 01274 700 810 to notify us and request a claim form. We are open 9.00am – 5.00pm Monday to Friday

You can also write to us at:
Integra Insurance Solutions Ltd.
Currer House
Currer Street

Please complete your claim form and return it to the address above. Please include any estimates, accounts and supporting documents. If you prefer you can fax your claim form to 01274 700 811, or scan your documents and send by email to claims@integra-ins.co.uk. Please remember to sign your claim form.

Before sending any documents and the claim form to us please make a copy for your records.

Once notified, if the damage is severe we will immediately appoint a loss adjuster to manage the claim on our behalf. Alternatively, we will assess your claim and aim to respond to you within five working days. Your claim will be allocated a unique claim reference number which you should quote in any future correspondence with us.

If a loss adjuster is appointed they will contact you within 24 hours to progress your claim. A loss adjuster is appointed to investigate whether the claim is covered by the policy, to assess the loss or damage and to manage the claim on our behalf.

Fire damage can often be severe and require an extensive programme of repairs. This will be an influencing factor in the length of time it takes to settle your claim.

Claim payments are usually made by cheque directly to you after the policy excess, any voluntary and/or compulsory excess has been deducted; or to a third party on your request.

When a claim payment is agreed we aim to make that payment within five working days.

What is an excess?

How do I pay the excess?

What is a loss adjuster?

Does a claim affect my no claims bonus?

How will losing my no claims bonus affect my insurance premiums?

How long will my new claim take?

Should I contact Integra or my broker?

What do I do if my premises can no longer be used due to the damage?

What do I do if I disagree with the settlement figure or claims decision?

fire damage

download claim form:

Download claim form

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