Homeowners liability claim

Please click the tabs below for help and guidance on what to do in the event of a claim being made against you.

If a claim is made upon you by a third party please contact your broker or our claims department as soon as possible.

Send any correspondence you have received from the third party or their representatives to us straight away, unanswered.

It is very important that you do not discuss or admit liability as we will take steps to determine whether we consider you will attract any legal liability.

We will ask you for full details of the incident and may appoint our legal representatives to investigate on our behalf.

It will be of assistance if you can attach a letter outlining your version of events.

Before submitting your claim please check your policy and schedule to see if you are covered and make yourself aware of any limits or exclusions that may apply. A copy of your policy wording and schedule can be provided by your broker alternatively call our claims department.

Contact your broker or our claims department on 01274 700 810 (9.00am - 5.00pm Monday  to Friday)

Download claim form

Alternatively, email: claims@integra-ins.co.uk

You can also write to us at:
Integra Insurance Solutions Ltd.
Currer House
Currer Street

If you contact us by telephone please have your policy number to hand together with details of the claim being made upon you.

If you email or write to us please enclose any correspondence you may have received from the third party or their reprensentatives, together with a covering letter outlining your version of events.

Before sending any documents and the claim form to us please make a copy for your records.

We will register the details of the claim against you and provide you with a unique reference number which you should quote in any future correspondence with us.

Our claims department will assess the details of the claim being made upon you and aim to contact you within five working days to inform you of the next steps.

Depending on the nature of the claim being made upon you we may request further information from you or the third party. Alternatively we may instruct a solicitor to investigate the matter and advise us of the legal position.

If a solicitor is instructed they will contact you within seven working days to acknowledge their involvement and make provisional investigations They will report to us with their advice and recommendations on legal liability and policy coverage. The solicitor will be responsible for all correspondence with the third party or their representatives on our behalf. 

Will an excess be applied?

What is a solicitor?

Will I have to pay any legal costs?

Should I discuss the matter with the third party?

Does a claim affect my no claims bonus?

How will losing my no claims bonus affect my insurance premiums?

How long will the process take?

Should I contact Integra or my broker?


download claim form:

Download claim form

Helpline Numbers

The helpline services provide customers with easy access to advice & guidance
to deal with all kinds of events & emergencies, free of charge during
the period of insurance