Integra’s innovative online claims portal provides a simple efficient route for policyholders to register a claim, at any time of day, via our website.
Following extensive customer research and a wide-ranging trial programme conducted last year. Integra has extended the service to give all policyholders with a potential claim access to the secure portal. After initial registration a personalised link allows policyholders to add additional details from any device.
Upon entering the portal details can be uploaded to support any claim including photo images or videos as part of a simple seven step process. All uploaded information is automatically saved meaning that the process doesn’t need to be completed in one session and details can be added in your own time before final submission of the claim. Policyholders are updated at every stage of the claim and are kept informed about next steps, which results in fewer queries being raised and greater customer satisfaction. 94% of claimants using the online portal agree that the process is straightforward and 96% would recommend Integra.
Andrew Morgan, Integra Head of Claims said: “We are constantly looking at ways to improve our service and these outcomes demonstrate that we are able to engage with the claimant, deal with queries and in many cases move to settlement more quickly. It’s good for all parties, the customer journey time is reduced, our ability to respond is enhanced and customers with an Integra policy experience a progressive, efficient service”Back to news and features