The advice service is provided by DAS Law Limited and/or a preferred law firm on behalf of DAS. DAS cannot accept responsibility if the helpline services are unavailable for reasons they cannot control.
To help maintain and improve standards of service all telephone calls are recorded, except those made to the counselling helpline which is a completely confidential service.
To help deal with your query speedily and efficiently, please have your policy number ready when calling.
The helpline provides assistance with the following:
Confidential legal advice on any personal legal problem according to the laws of member countries of the United Kingdom of Great Britian and Northern Island, European Union, the Isle of Man, the Channel Islands, Switzerland and Norway.
Confidential advice on personal tax matters in the UK.
Information is provided on general health issues and advice on a wide variety of medical matters. DAS can provide information on what health services are available in your area, including local NHS dentists.
Policyholders will be provided with a confidential counselling service over the phone if they are aged 18 or over (or aged between 16 and 18 and in full-time employment). This includes, where appropriate, referral to relevant voluntary or professional services. Policyholders will pay any costs for using the services to which they are referred.
This service is provided by a specialist glass replacement company.
Broken glass is unsightly and inconvenient and in external doors and windows is a security risk. Policyholders will be provided with a quick and efficient replacement service for fixed internal and external glass at a time suitable to them. If the damage is covered under the policy, customers will only have to pay the excess shown in the schedule. If the damage is not covered under the policy, policyholders may still use the service but will have to pay these costs.
† Advice about the law in England and Wales is available 24 hours a day, seven days a week. Legal advice for the other countries is available 9:00am-5:00pm, Monday to Friday, excluding bank holidays. If you call outside these times, you will be called back.
* These services can only be accessed during office hours 9:00am - 5:00pm Monday to Friday. Outside of these times, contact will be made with the service, on your behalf, the next working day and you will be called back.
‡ This helpline is open 24 hours a day, seven days a week.
