DAS will not accept responsibility if the helpline services are unavailable for reasons they cannot control.
Call to helplines are free from UK landlines and mobile phones. Please do not use these services to report an insurance claim or to chase the progress of an existing claim.
Confidential legal advice on any personal legal problem according to the laws of member countries of the European Union, the Isle of Man, the Channel Islands, Switzerland and Norway.
Advice about the law in England and Wales is available 24 hours a day, seven days a week. Legal advice for the other countries is available 9:00am-5:00pm, Monday to Friday, excluding public and bank holidays. If you call outside these times, you will be called back.
Confidential advice on personal tax matters.
Information is provided on general health issues and guidance on a wide variety of medical matters. Advice can be given on allergies, the side-effects of drugs and how to improve overall health. Information is available on all health services including hospital waiting lists.
Arrangements will be made for help or repairs needed if a policyholder has a domestic emergency in the home, such as a burst pipe, blocked drain, broken window or building damage.
If a policyholder’s pet is ill or injured, help will be given in finding a vet who can offer treatment.
Arrangements will be made to help policyholders find a range of childcare options in their area if an unforeseen event occurs (such as illness or injury to you) and they need to make alternative childcare arrangements.
Arrangements will be made to help policyholders find cleaning staff, au pairs and housekeepers if you need assistance to run their home in a crisis (such as illness or injury).
Policyholders and members of their family will be provided with a confidential counselling service over the phone, if they are aged 18 or over (or aged between 16 and 18 and in full time employment) including, where appropriate, onward referral to relevant voluntary or professional services. Policyholders will pay any costs for using the services to which they are referred.
This service is provided by a specialist glass replacement company.
Broken glass is unsightly and inconvenient and in external doors and windows is a security risk. Policyholders will be provided with a quick and efficient replacement service for fixed internal and external glass at a time suitable to them. If the damage is covered under the policy, customers will only have to pay the excess shown in the schedule. If the damage is not covered under the policy, policyholders may still use the service but will have to pay these costs.
The helpline and counselling service is provided by DAS Law Limited and/or preferred law firm on behalf of DAS. DAS cannot accept responsibility if the helpline services are unavailable for reasons they cannot control.
To help maintain and improve standards of service all telephone calls are recorded, except those made to the counselling helpline which is a completely confidential service.
To help deal with your query speedily and efficiently, please have your policy number ready when calling.
* These services can only be accessed during office hours 9:00am - 5:00pm Monday to Friday. Outside of these times, contact will be made with the service, on your behalf, the next working day and you will be called back.
† You will be responsible for paying the costs of the help provided. If a claim is accepted for theft, loss or damage arising from the emergency such costs will be paid for, subject to the policy terms and conditions.
‡ This helpline is open 24 hours a day, seven days a week.